Salesforce Service Cloud: Features & Benefits

The World’s #1 CRM

Are you looking to increase your organization’s ability to provide exemplary service to your clients? If so, Service Cloud could be a phenomenal addition to your company’s approach. Service Cloud is built on Salesforce Customer 360, providing you with an immersive view of your clients all while allowing you to deliver more efficient, personalized service.

KeyNode Solutions is a certified Salesforce consulting partner with decades of experience helping companies just like yours succeed! We are comprised of Salesforce Partner Navigator Level II Specialists in Service Cloud who are skilled and driven to provide our clients top-level expertise.

Service Cloud allows your team to:

Quickly resolve answer your clients’ questions and complaints
Work faster and more productively
Improve client satisfaction while reducing costs
Facilitate return client engagement
Customize and scale effectively

The Benefits of Service Cloud

Increased Customer Satisfaction

Service Cloud provides your company with the tools to deliver superior customer service, all while increasing productivity and reducing costs.

Automate Service Processes

Our Salesforce implementation consultants can help you easily design processes that let you orchestrate workflows, create and update records, log calls, send emails, integrate with third-party systems, and more.

Telephony Integration

Integrate with the most popular CTI systems. Log notes instantly when customers call. Plus, manage calls from within the console without touching the phone.

Transform the Agent Experience

Give your agents all the tools they need in a single interface. This allows them to provide a more personalized interaction with your customers, making retention and upsell easier. No more need for file folders or sticky notes!

Cross-Platform Compatibility

With Service Cloud, you can bring the power of LiveMessaging, Email-to-Case, and Live Agent to your customers from one console application, which makes the process easier for both sides!

Full Mobile Support

The Salesforce Mobile App along with Service Cloud allows your employees to see all customer details from their mobile devices. This means no client request goes unnoticed, even if your team is away from their desks.

Security, Privacy and Audit Compliance

If your company operates within heavily regulated areas, Service Cloud is the solution. Your support tickets and cases will be protected and compliant with the most comprehensive suite of tools

Service Cloud users have seen:

38%

More Agent Productivity

45%

Increase in Customer Satisfaction

14%

Increase in Sales Revenue

23%

Less Support Requests

How we can help with Salesforce Service Cloud

Service Cloud Implementation

Using Salesforce Service Cloud is an extremely beneficial way to better understand your customers all while providing exemplary service for your clients. The ability to automate workflows and provide comprehensive agent support will help increase client retention and upsell opportunities. The experienced KeyNode Solutions Service Cloud team will work directly with your organization to understand your specific needs in order to create customized solutions to help your business grow. Contact us today to learn more.

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Service Cloud Customization

For almost all of our Service Cloud clients, the “stock” implementation is not suitable for their organization. This has led us to create dozens of customized Service Cloud customizations to help companies just like yours become more efficient in providing word-class service to their customers. Contact us today to learn more.

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Service Cloud Support

KeyNode Solutions provides comprehensive, expert support for Service Cloud. Our Salesforce Partner Navigator – Level II Specialists are ready to help you identify any issues, provide solutions or answer any questions you may have be it from setting up your first customer workflow or connecting with third-party applications. Contact us today to learn more.

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Service Cloud Training

What good is integrating Service Cloud into your Customer Service processes if no one understands how to use it? With KeyNode Solutions we take pride in getting early and continued adoption amongst your teams. We will take them through informative training sessions to ensure continued success. Also all sessions are recorded for your use as refreshers for current employees or training guides for future team members. Contact us today to learn more.

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We’re certified in the products you need customized.

SFDC Community Cloud Consultant Certified

We recognize that the true value of the product is in Salesforce customization. We work with you to provide Salesforce integration solutions that fine tune your business processes and ultimately help your organization unleash its full potential. Our certified Project Management Professionals (PMP)® ensure that the world’s #1 customer relationship management (CRM) software will be implemented for you on time.

Let’s get started!

Speed

We’re known for aggressive implementation timelines!

Expertise

We take time to understand your business and design solutions specific to your needs. We mold Salesforce to your business, not the other way around.

Communication

We take time to educate clients about Salesforce capabilities so that, together, we can make it more efficient.

Adoption

Your team’s adoption is a key goal for our consultants.

Trusted by Top Innovative Companies Nationwide

Our Latest Service Cloud Review

“KeyNode Solutions built out our Salesforce customization in the very fast timeline we requested and were able to capture all of our requirements on the first run allowing us to implement the platform and begin getting benefits from it right away.”

Chris P., VP of Client Success, Cascade Comp

Our Latest Service Cloud Review

“We worked with KeyNode after having a sub-par experience with our previous Salesforce implementation partner. We couldn’t be happier with the switch. KeyNode is always on time, answers emails promptly, and most importantly, does excellent work. Highly recommend.”

Duke J., VP of Marketing, My Senior Health Plan

Our Latest Service Cloud Review

“The KeyNode team took the time to completely understand our needs. They were easy to work with and extremely responsive. It was clear that the Salesforce consultants who worked on our project were very competent. Our project was done quickly and with accuracy.”

Jennifer T., VP, Business Development, Commonwealth Supply Chain Advisors

Our Latest Service Cloud Review

“KeyNode Solutions was wonderful to work with. They guided me through changes before making them and wanted to ensure that they had everything up front. On top of that, I had a very tight timeline of 3 weeks to get things done and they were up to the task and were finished on time.”

David M., VP, Customer Support, iKrusher

Our Latest Service Cloud Review

“The KeyNode team was great! They worked fast to implement Salesforce and provided our team with great training which allowed us to hit the ground running. Thank you for all your support!”

Alfredo M., Director of Sales, iKrusher

Our Latest Service Cloud Review

“KeyNode provided rapid turnaround on requests and did a good job helping with requirements gathering and translating our requirements into what it would look like on Salesforce Service Cloud.”

Kristin F., Market Development Scientist, ChromaCode

Ensure Service Cloud Implementation Success

Call us today at (858) 215-5371 or simply complete this form

Our team of dedicated Salesforce-certified consultants will be happy to simplify your day-to-day management of Salesforce and make it work for your business at full capacity.

Your success is our 100% priority!