Every AI Operations Managed Services relationship runs on the same foundation (monitoring, tuning and support) at a level of attention that scales with how much you need it:

• Fractional: a part-time slice of AI operations attention. Typically fits one workflow or a single Digital Employee that needs regular but not constant care.
• Dedicated: a consistent, ongoing cadence across multiple workflows or roles, with room for regular improvements, not just fixes.
• Embedded: AI operations function as an extension of your team. We are proactively tuning and enhancing with closer involvement in how the business is changing, not just reactive support.
• Full-Time: the highest level of ownership, for teams running AI across most of their operation and wanting it managed like an internal function.

You can move between tiers as usage grows. Most of our clients start with the Fractional level on a single Digital Employee and scale up as more of the business runs through the AI Operations layer.

What’s Included with Every Tier

Our AI Operations Managed Services incorporates a wide array of support functionality, including:

• Monitoring and incident response: someone is watching for failures, drift and unexpected behavior, not waiting for you to notice something’s wrong.
• Ongoing tuning: prompts, rules and configurations get adjusted as your data, team and processes change.
• Model and platform updates: when a better-performing AI model or a platform update becomes available, it gets evaluated and rolled in without you having to ask.
• Reporting: regular visibility into what your AI Operations layer is doing, what it’s costing and what it’s producing.
• Requests for new capability: additions to existing workflows, new workflow or a Digital Employee role are handled inside the relationship.

It is important to understand the difference between Salesforce Managed Services and AI Operations Managed Services. Most KeyNode Solutions clients already have a Salesforce Managed Services relationship with us. AI Operations Managed Services doesn’t require that, but it is built to sit alongside it cleanly. Both services are coordinated, but billed and scoped as its own line, since AI operations work draws on different skills and a different cadence than standard Salesforce admin work.